Insurance, transportation benefits & payment options
Non-emergency medical transportation is often a covered benefit, but eligibility and available providers vary by plan. Find the transportation contact for your plan, or request a private-pay quote directly from us.
- Medicaid NEMT
- Medicare Advantage plans
- Private insurance
- Facility & private pay
Find your transportation contact
Your health plan may include transportation as a covered benefit. Benefits, eligibility, authorization requirements and available providers vary by plan. Select your plan to see who arranges rides for it, then contact them to confirm your benefit.
Not sure which plan you have? It is printed on your insurance card. If you are still stuck, call us and we will look with you.
Not sure who to contact? Use the directory above, or call ProVital Transit on (980) 350-7433 and we will help you find the right transportation contact.
Private-pay transportation is also available directly through ProVital Transit. Request a private-pay quote.
NEMT is often covered, but coverage varies
Your health plan may include transportation as a covered benefit. Transportation benefits, eligibility, authorization requirements, and available providers vary by plan. Contact your health plan or transportation administrator to confirm your benefit and ask whether you may request ProVital Transit as your transportation provider.
Private-pay transportation is also available directly through ProVital Transit.
Three ways to arrange transportation
Most riders arrive by one of these routes. Finding yours first saves the other two conversations.
Private pay
Request a quote directly from ProVital Transit. You get an itemised price for the trip and the assistance you need before anything is confirmed.
Request a private-pay quoteHealth plan or transportation benefit
Contact your plan's transportation department or administrator and ask whether ProVital Transit may be requested. Some programs let you ask for a provider you have used before; many assign the provider themselves.
Find your transportation contactFacility or agency
Facilities, agencies, DSS offices and other organizations may arrange eligible transportation with ProVital Transit when applicable. We set up clear billing arrangements with facility partners.
Talk to our teamWays NEMT may be paid for
None of these apply to every rider, coverage depends on your plan and eligibility. Here’s how each one generally works, and what to confirm with your plan.
NC Medicaid
Non-emergency medical transportation may be available to eligible NC Medicaid members. Contact the transportation department or transportation administrator associated with your health plan to confirm eligibility and arrange transportation.
What to know: When permitted, ask whether ProVital Transit may be requested as your transportation provider. NC Medicaid Direct members arrange transportation through their county DSS; health plan members go through the plan's broker.
Medicare Advantage (some plans)
Some Medicare Advantage (Part C) plans include a supplemental transportation benefit, often with a set number of one-way trips per year.
What to know: Original Medicare generally does not cover routine NEMT. Benefits vary widely by plan: check your plan documents, and we will help you understand what they describe.
Private / commercial insurance
Certain private and employer health plans include a transportation or care-coordination benefit that may apply to medically necessary rides.
What to know: Coverage is plan-specific. We can help you gather what you need to verify benefits directly with your insurer.
Facility & contract billing
Hospitals, skilled nursing facilities, dialysis centers, and senior communities can arrange and be billed directly for resident and patient transportation.
What to know: We set up clear billing arrangements with facility partners so discharges and recurring appointments stay reliable and well-documented.
Private pay
For trips that are not covered, pay-as-you-go rides are available so you are never without a way to get to care.
What to know: We provide a clear, upfront quote based on your trip and any assistance needed before you book: no hidden fees.
What’s typically covered, and what to confirm
Use this as an honest starting point. Your plan documents and your plan’s transportation broker are the final word, and we’re glad to help you read them.
What’s typically covered
- Medically necessary trips to covered appointments (e.g., dialysis, treatments, follow-ups).
- The level of assistance you need, ambulatory or wheelchair, when medically appropriate.
- A set number of one-way trips per period under some Medicare Advantage and Medicaid plans.
- Curb-to-curb or door-to-door pickup and drop-off within the approved service area.
What to ask your plan
- Is your appointment type considered covered under your specific plan?
- Does your plan require prior authorization or a referral for your trip?
- How many trips are allowed, and do same-day or after-hours rides count differently?
- Is your pickup or destination inside your plan’s approved coverage area?
From coverage check to a ride
- 1
Work out which route applies
Private pay, a health plan benefit, or a facility arrangement. The directory above points you at the right transportation contact for your plan.
- 2
Confirm the trip
Once coverage or payment is settled, we lock in your pickup time, level of assistance, and destination so everything is ready in advance.
- 3
Settle how it is paid
Covered trips are arranged and paid through your plan's transportation administrator, not through us. For private pay you get a clear, upfront quote before the trip.
- 4
Ride with confidence
A trained driver gets you to your appointment and back home, with curb-to-curb or door-to-door assistance.
What to have ready to look into coverage
Having these on hand helps us point you to the right plan or transportation contact quickly.
- Insurance or Medicaid ID card
- Member name and date of birth
- Plan or member ID number
- Appointment date, time, and provider
- Pickup address and destination
- Level of assistance needed (ambulatory, wheelchair)
Accepted payment methods
Whether your trip is covered or private pay, we keep payment simple and transparent.
- Major credit and debit cards
- Upfront private-pay quotes
- Direct facility and contract billing
- Trips arranged through a plan are paid by that plan, not by you
You don’t have to work it out alone
As a local NEMT provider in Charlotte, we’ve pointed many neighbors at the right transportation contact. We don’t determine coverage or eligibility, your plan does, but we can help you find who to call, and we can quote a private-pay trip directly if that turns out to be the simpler route. For emergencies, always call 911.
Learn about NC Medicaid non-emergency medical transportationCommon coverage and payment questions
What payment methods do you accept?
We accept private-pay payments, including cash, debit and credit cards, PayPal, Cash App, and Venmo.
Ready to schedule a ride?
Scheduling your medical transportation should be as stress-free as your ride. Tell us how to reach you and a coordinator will handle the details, usually the same business day.