Coverage and payment options, made simple
Non-emergency medical transportation is often a covered benefit — but the details vary by plan. We help you check what applies before you ride, so paying for your trip is clear and stress-free.
- Medicaid NEMT
- Medicare Advantage plans
- Private insurance
- Facility & private pay
NEMT is often covered — but coverage varies
For many riders, non-emergency medical transportation (NEMT) is a covered benefit — but coverage depends entirely on your specific plan, your eligibility, and the kind of trip you need. Some plans cover rides to dialysis, doctor visits, and other medically necessary appointments; others cover only certain trip types or none at all.
Rather than leave you guessing, we help you check before you ride. Tell us your plan and your appointment, and a coordinator will help you understand what may apply, what to confirm with your plan, and what your options are if a trip is not covered — so there are no surprises on the day of your ride.
Ways NEMT may be paid for
None of these are guaranteed for every rider — coverage depends on your plan and eligibility. Here’s how each one generally works, and what to confirm.
NC Medicaid NEMT
North Carolina Medicaid includes a non-emergency medical transportation benefit for eligible members traveling to covered, medically necessary appointments.
What to know: Trips are typically arranged through your managed-care plan or its transportation broker, and eligibility rules apply. We help you confirm the steps for your plan.
Medicare Advantage (some plans)
Some Medicare Advantage (Part C) plans include a supplemental transportation benefit, often with a set number of one-way trips per year.
What to know: Original Medicare generally does not cover routine NEMT. Benefits vary widely by plan — check your plan documents, and we will help you understand what they describe.
Private / commercial insurance
Certain private and employer health plans include a transportation or care-coordination benefit that may apply to medically necessary rides.
What to know: Coverage is plan-specific and not guaranteed. We can help you gather what you need to verify benefits directly with your insurer.
Facility & contract billing
Hospitals, skilled nursing facilities, dialysis centers, and senior communities can arrange and be billed directly for resident and patient transportation.
What to know: We set up clear billing arrangements with facility partners so discharges and recurring appointments stay reliable and well-documented.
Private pay
For trips that are not covered, pay-as-you-go rides are available so you are never without a way to get to care.
What to know: We provide a clear, upfront quote based on your trip and any assistance needed before you book — no hidden fees.
What’s typically covered — and what to confirm
Use this as an honest starting point. Your plan documents and your plan’s transportation broker are the final word, and we’re glad to help you read them.
What’s typically covered
- Medically necessary trips to covered appointments (e.g., dialysis, treatments, follow-ups).
- The level of assistance you need — ambulatory, wheelchair, or stretcher — when medically appropriate.
- A set number of one-way trips per period under some Medicare Advantage and Medicaid plans.
- Door-to-door pickup and drop-off within the approved service area.
What to ask your plan
- Is your appointment type considered covered under your specific plan?
- Does your plan require prior authorization or a referral for your trip?
- How many trips are allowed, and do same-day or after-hours rides count differently?
- Is your pickup or destination inside your plan’s approved coverage area?
From coverage check to a ride
- 1
Verify coverage
Share your plan and appointment details. We help you check what may apply and what to confirm with your plan or its transportation broker.
- 2
Confirm the trip
Once coverage or payment is settled, we lock in your pickup time, level of assistance, and destination so everything is ready in advance.
- 3
We bill or you pay
For covered trips we coordinate billing with your plan or broker. For private pay you get a clear, upfront quote with no surprises.
- 4
Ride with confidence
A trained driver arrives on time and gets you safely to your appointment and back home, door to door.
What to have ready to verify coverage
Having these on hand helps us check your benefits quickly and accurately.
- Insurance or Medicaid ID card
- Member name and date of birth
- Plan or member ID number
- Appointment date, time, and provider
- Pickup address and destination
- Level of assistance needed (ambulatory, wheelchair, stretcher)
Accepted payment methods
Whether your trip is covered or private pay, we keep payment simple and transparent.
- Coverage billed to your plan or broker
- Direct facility / contract billing
- Major credit and debit cards
- Upfront private-pay quotes
You don’t have to figure out coverage alone
As a local NEMT provider in Charlotte, we’ve walked many neighbors through the coverage process. We’ll never promise a benefit we can’t confirm — instead, we help you verify what your plan actually covers and find a path forward if a trip isn’t covered. For emergencies, always call 911.
Learn about NC Medicaid non-emergency medical transportationCommon coverage and payment questions
What payment methods do you accept?
We accept various payment methods including Medicare, private insurance, cash, debit and credit cards, PayPal, CashApp, and Venmo.
Ready to schedule a ride?
Scheduling your medical transportation should be as stress-free as your ride. Tell us how to reach you and a coordinator will handle the details — usually the same business day.