Privacy Policy

ProVital Transit (“ProVital Transit,” “we,” “us,” or “our”) provides non-emergency medical transportation (NEMT) in Charlotte, North Carolina and the surrounding communities. This Privacy Policy explains what personal information we collect through our website, how we use and share it, how long we keep it, how we protect it, and the choices and rights you have.

This policy applies to information collected through this website and our related online forms and communications. By using this site or submitting a form, you agree to the practices described here. If you do not agree, please do not use the site.

Information you provide

When you submit our ride-request or contact form, request a callback, or otherwise contact us, we collect the information you choose to give us, which may include your name, phone number, email address, preferred contact method, preferred times, the general type of service you’re interested in, the city or area you need service in, and any message you include.

Our online forms are not designed to collect medical, health, or diagnosis information. Please do not enter detailed medical information into our forms. Trip details that involve your health or mobility needs are gathered securely by phone with a coordinator.

Information collected automatically

When you visit the site, we (and our service providers) automatically collect limited technical information such as your browser type and version, device and operating system, referring page, the pages you view, and the date and time of your visit. For security and abuse prevention we may store a one-way hashed (not reversible) version of your IP address rather than the address itself.

Cookies and similar technologies

We use a small number of cookies and similar technologies that are necessary to operate the site, remember your preferences, and keep it secure. See Cookies & Tracking below for details and your choices.

We use the information described above to:

• Respond to your request and arrange or coordinate transportation.
• Contact you about your ride, inquiry, or account, including by phone, text, or email.
• Confirm trip details, scheduling, eligibility, and any accessibility needs.
• Operate, maintain, secure, and improve the website and our services.
• Detect, prevent, and respond to fraud, abuse, and security incidents.
• Comply with our legal obligations and enforce our terms.

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information.

We do not sell or rent your personal information. We share it only in the limited circumstances below:

• Service providers. With vendors who perform services on our behalf — for example, website hosting, email delivery, secure cloud storage, and analytics — under contracts that limit their use of your information to providing those services.
• Coordination of your transportation. Where you ask us to, we may share necessary details with the parties involved in arranging your trip (such as a facility, caregiver, or the broker/health plan handling your benefit).
• Legal and safety. When required by law, subpoena, or government request, or when necessary to protect the rights, safety, or property of ProVital Transit, our riders, or the public.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

Cookies are small text files stored on your device. We use only essential and functionality cookies needed to run the site, keep it secure, and remember basic preferences. We do not use cookies to build advertising profiles or to sell your data.

You can control or delete cookies through your browser settings; blocking essential cookies may affect how the site works. Where a browser sends a Global Privacy Control (GPC) or “Do Not Track” signal, we honor recognized opt-out preference signals to the extent required by applicable law.

ProVital Transit takes the sensitivity of health information seriously. Our website is a general marketing and intake tool and is not intended to receive protected health information (PHI). Information about your condition, treatment, or trip is collected by phone with a coordinator and handled with appropriate care.

Where we provide transportation in connection with a covered health plan or a HIPAA-covered entity and act as a business associate, we handle any protected health information in accordance with our agreements and applicable law, including HIPAA where it applies.

We keep personal information only for as long as needed for the purposes described in this policy — for example, to coordinate your transportation, maintain records of our communications, meet legal, tax, and recordkeeping obligations, and resolve disputes. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, and alteration — including encrypted connections (HTTPS), access controls, and reputable hosting and email providers. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security. Please don’t send sensitive medical details through our web forms or by email.

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Access or receive a copy of the personal information we hold about you.
• Correct inaccurate information.
• Request deletion of your information.
• Opt out of certain processing, and direct us not to sell or share your information (we do not sell it).
• Be free from discrimination for exercising these rights.

To exercise any of these rights, contact us using the details in Contact Us. We will verify your request and respond within the time required by applicable law. You may also unsubscribe from non-essential emails using the link in those messages, or ask us to stop contacting you for marketing purposes at any time.

Our website is intended for adults arranging transportation and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the site. If you believe a child has provided us information through the website, please contact us and we will delete it.

Our site may link to third-party websites and resources (for example, government or health plan pages) that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or the law. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be made clear on this page. Your continued use of the site after an update means you accept the revised policy.

If you have questions about this Privacy Policy or wish to exercise your rights, call us or reach out through our contact page. We’re based in Charlotte, North Carolina, and a coordinator will be glad to help.