Answers to your medical transportation questions
Booking your first ride? You probably have a few questions — about scheduling, payment, accessibility, and what to expect. We’ve gathered the answers here so you can ride with confidence.
- Locally owned & operated
- Licensed & insured
- Door-to-door assistance
- Charlotte metro coverage
Jump straight to what you need
Choose a topic to skip ahead, or scroll through every answer below.
General
The big-picture questions — who we are, where we go, and how a ride with us works.
What areas do you serve?
ProVital Transit serves the greater Charlotte, NC area and surrounding communities. For specific service areas, please contact us directly.
What are your hours of operation?
Our services are available Monday to Friday from 8 am to 6 pm, and Saturday from 8 am to 2 pm. We offer extended hours and Sunday services by appointment.
Can I request the same driver for all my trips?
While we strive to accommodate all requests, we cannot guarantee the same driver for every trip. However, we will do our best to provide consistency whenever possible.
How do I provide feedback about your services?
We value your feedback and encourage you to share your experiences with us. You can provide feedback through our website, via email, or by calling our office.
Booking & Scheduling
How to reserve a ride, how much notice we need, and what to do when plans change.
How do I book a ride?
You can book a ride by calling our office, filling out the contact form on our website, or using our secure online booking system.
How far in advance do I need to book my transportation?
We recommend booking your transportation at least 24 hours in advance to ensure availability. For urgent needs, please call us directly to check for immediate availability.
How can I cancel or reschedule my ride?
You can cancel or reschedule your ride by contacting our office via phone or email at least 24 hours before your scheduled pick-up time.
What if my appointment runs longer than expected?
We understand that medical appointments can sometimes run longer than anticipated. Please inform your driver as soon as possible, and we will make the necessary arrangements to accommodate your schedule.
Services & Trips
The kinds of trips we handle — from routine appointments to longer out-of-town runs.
What types of services do you provide?
We offer a range of non-emergency medical transportation services including transportation to doctor’s appointments, hospital discharges, dialysis appointments, physical therapy sessions, chemotherapy treatments, dental appointments, senior transportation, post-surgery follow-ups, transportation for special needs, and pharmacy pick-ups.
Do you provide transportation for non-medical appointments?
Yes, we offer transportation services for non-medical appointments such as social events, grocery shopping, and other personal errands.
Do you provide transportation for out-of-town appointments?
Yes, we can provide transportation for out-of-town medical appointments with prior arrangement. Please contact us to discuss your specific needs.
Insurance & Payments
How payment works and the methods we accept for your transportation.
What payment methods do you accept?
We accept various payment methods including Medicare, private insurance, cash, debit and credit cards, PayPal, CashApp, and Venmo.
Mobility & Accessibility
Wheelchair access, mobility assistance, and the support that keeps every ride comfortable.
Is your service wheelchair accessible?
Yes, all our vehicles are equipped to accommodate wheelchairs and other mobility devices to ensure a comfortable and safe journey.
Safety
The standards, training, and care that keep every passenger safe on the road.
What safety measures do you have in place?
Our drivers are fully trained and certified, and all vehicles undergo regular maintenance and sanitation. We also follow strict safety protocols to ensure the well-being of our clients.
Still have questions?
You’ll always reach a real person on our team — never a phone tree. We take the time to answer your questions and help you plan the right ride.
For medical emergencies, always call 911. ProVital Transit provides non-emergency medical transportation only.
Talk to a coordinator
Call us or send a few trip details and we’ll confirm everything — usually the same business day.
Ready to schedule a ride?
Scheduling your medical transportation should be as stress-free as your ride. Tell us how to reach you and a coordinator will handle the details — usually the same business day.