Get in touch
Questions about an existing booking, billing, insurance, working with us, or anything else — send a message or call, and a coordinator will come back to you, usually the same business day.
- Local Charlotte team
- Usually a same-business-day reply
- Serving 7 cities
- Help by phone, text or email
The fastest ways to get in touch
Call, email, or send a message — whichever suits you, and we’ll get it to the right person.
Booking a ride?
The ride request form asks for pickup, timing and the assistance you need, so we can quote it properly.
How can we help?
For anything that is not a booking: an existing trip, an invoice, insurance, working together, or a question you cannot find the answer to. A coordinator reads every message.
Where your message goes
- 01
You write or call
Tell us what it is about. No medical details and no account numbers: just enough for us to know who should pick it up.
- 02
It reaches the right person
Billing, scheduling, insurance and partnerships are handled by different people here. Your message goes to whoever can actually answer it.
- 03
You get a reply
Usually the same business day, either way. If it is not something we can help with, we will say so and point you to who can.
Serving the Charlotte metro
Door-to-door non-emergency medical transportation across Charlotte and the surrounding communities, wherever your appointment takes you.
Ready to schedule a ride?
Scheduling your medical transportation should be as stress-free as your ride. Tell us how to reach you and a coordinator will handle the details, usually the same business day.