Compassionate medical transportation for the Charlotte metro
ProVital Transit is a non-emergency medical transportation company in Charlotte, NC. We exist for one reason: to make sure no neighbor misses the care they need for lack of a safe, dignified ride.
- Locally owned & operated
- Registered, insured & credentialed
- Trained, background-checked drivers
- Serving the Charlotte metro
Born from a simple belief: a ride should never stand between you and your care
We started ProVital Transit after watching people we love in Charlotte struggle with something that should be simple: getting to a doctor. Missed dialysis sessions, rescheduled discharges, appointments skipped because a ride fell through — these are not small inconveniences. For someone managing a serious condition, a missing ride can mean a missed treatment.
We know our community and we know what it feels like to need help and be treated like a number. So we built the company our neighbors deserve: drivers who work to be on time, help you from your door to the vehicle and back, and treat you with the respect you deserve every mile of the way.
Today ProVital Transit serves Charlotte and the surrounding communities with safe, reliable, door-to-door rides for dialysis, wheelchair, ambulatory, senior, and hospital-discharge trips. We are not an emergency service — for emergencies, always call 911 — but for every other medical journey, we are the team you can count on.
The principles behind every ride
These are not slogans on a wall — they are the standard we hold ourselves to on the road, every single day.
Dignity
Every passenger is treated with patience and respect — never rushed, never an afterthought.
Reliability
We plan each trip carefully and work to provide dependable, timely pickup, so a ride is one less thing to worry about.
Safety
Trained, background-checked drivers and proper securement on every trip, start to finish.
Compassion
We care for our passengers the way we'd care for our own loved ones — because that is who we are.
Community
Locally owned and rooted in Charlotte, we serve the neighbors and families around us.
Accessibility
ADA-equipped vehicles and door-to-door help so transportation is open to everyone.
Dependable from the first call to the front door
Caregivers, case managers, and facilities lean on us because the details are handled — so the people in our care arrive safely and on schedule whenever possible.
True door-to-door
We help passengers between their door and the vehicle, and from the vehicle to their destination's entrance — more than curb-to-curb.
Trained securement
Drivers are trained to safely load and secure wheelchairs on every ride, using certified four-point securement.
Standing orders
Recurring dialysis and therapy trips can be set up once and run on schedule — no rebooking each week.
Same-day coordination
Need a ride soon? Tell us the trip and a coordinator works to confirm it, usually the same business day.
ADA-equipped vehicles
Wheelchair-accessible vehicles and equipment ready for ambulatory and wheelchair needs.
A partner for discharge planners
Case managers and facilities get a dependable team that coordinates safe, timely hospital discharges.
- 7
- Cities served
- 7
- NEMT services
- Door-to-door
- On every trip
- Same-day
- Quotes & coordination
Seven non-emergency medical transport services
From recurring dialysis runs to a one-time hospital discharge, we match the right vehicle and level of care to every trip across the Charlotte metro.
Wheelchair Transportation
Safe, ADA-compliant wheelchair van rides with certified securement.
Learn moreDialysis Transportation
Reliable recurring rides for your regular dialysis treatments.
Learn moreAmbulatory Transportation
Comfortable assisted rides for passengers who can walk with support.
Learn moreSenior Transportation
Gentle, patient transportation tailored for seniors.
Learn moreHospital Discharge Transportation
Smooth, stress-free transport from the hospital to home.
Learn moreLong-Distance Medical Transport
Comfortable transport for out-of-town medical appointments.
Learn more
“When you ride with us, you are not a fare or a file number — you are a neighbor we are honored to serve. We work to get you there safely and on schedule, and to treat you with the dignity you deserve. That is our commitment to every passenger.”
— The ProVital Transit Team
Ready to schedule a ride?
Scheduling your medical transportation should be as stress-free as your ride. Tell us how to reach you and a coordinator will handle the details — usually the same business day.